Refund policy

We want you to love what you order from Moradahaus. If something isn't right, we're here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

To start a return, contact us at support@moradahaus.com with your order number and the reason for the return. We'll respond with instructions on where to send your item.

Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us at support@moradahaus.com within 7 days of delivery with a photo of the issue. We'll arrange a replacement or full refund at no cost to you.

Refunds

Once your return is received and inspected, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear.

Non-Returnable Items

Certain items cannot be returned, including items marked as final sale and items that have been used or damaged after delivery.

Exchanges

If you'd like to exchange an item for a different one, the fastest way is to return the original item and place a new order.

Cancellations

Orders can be cancelled within 24 hours of purchase for a full refund. After this window, orders may have already entered processing and cannot be guaranteed for cancellation.

If you have any questions about returns or refunds, reach us at support@moradahaus.com or (631) 945-7350.